What is it? 

Anthrolytics PropensityLens SaaS solution uses the operational data from the Verint Engagement Data Hub to predict agent behavior. This data can then be embedded directly into Verint Workforce Optimization or Verint Channel Automation to allow Contact Centers to have a complete predictive view of agent behavior over the next 30, 60, 90 days, reducing operational costs allocated to attrition and unplanned absence by about 30%.

How does it work?

Anthrolytics PropensityLens uses proprietary AI Predictive Behavioral Analytics to present data on the emotional profile and next likely behavior of employees. This data is presented within the Verint Platform to allow operational leadership and team managers to understand the trend of centers and individual employees; what is driving that behavior, what their next likely behavior will be and to proactively intervene to reduce attrition, unplanned absence and burnout.

What is required to make it work?

The solution requires the Verint Engagement Data Hub, Performance Management and either of the following:

• Workforce Optimization
• Channel Automation

What are the benefits of using it?

Contact Centers worldwide are grappling with a daunting staffing crisis, evidenced by alarming attrition rates exceeding 40%. This prevailing issue results in direct, substantial financial losses amounting to millions of dollars annually. In this context, prioritizing employee wellness, cultivating empathy, and implementing proactive interventions are not mere organizational pursuits; they are fundamental financial imperatives.

Anthrolytics presents a transformative solution: Predictive Behavioral Analytics for Contact Centers, a cutting-edge platform integrating with your existing Verint platform. Our solution leverages advanced, patent-pending algorithms to forecast the emotional profile of every employee, every day, providing an intricate understanding of individual motivation levels, likelihood of unplanned absence, and potential resignations.

Key Benefits are:

1.  Enhanced Proactive Intervention. By equipping your team with our insightful data, you provide the capability to see predicted behavioral trends, allowing for timely, proactive strategies to prolong employee tenure and foster a conducive working environment.
2. Exceptional Employee Wellness Programs. Have the information to develop and implement unparalleled employee wellness programs designed to nurture and maintain the well-being of your staff, reinforcing a positive organizational culture.
3. Substantial Cost Reduction. Optimally reduce your attrition costs significantly. In typical scenarios, extending employee tenure by merely two months can translate to an approximately 30% reduction in attrition and unplanned absence-related costs.

With Anthrolytics Predictive Behavioral Analytics, transform your approach to employee wellness and organizational culture. Understand and respond to the unique needs of your team, fostering a harmonious environment that mitigates attrition, enhances operational efficiency, and significantly curtails associated costs.