• Verint Marketplace

    Verint Marketplace

    Get the most from your Verint solutions with these downloadable assets offering the latest innovations—some free, and some available for purchase from our partners.
Details
  • $attribute.Name Author: Verint
  • $attribute.Name GroupBy: Verint Listings
  • $attribute.Name Product: Case Management Professional , Intelligent Virtual Assistant
  • $attribute.Name Type: Integration
  • $attribute.Name Language: English US
  • $attribute.Name Price: Free
  • $attribute.Name Support: Free
  • $attribute.Name Website: https://cmprofessionaldocs.verint.com/cloud/Home/Home.htm

Case Management Sample Feedback Process for IVA

What is it? 

A Case Management “feedback” process developed specifically for IVA’s “Verint Case Management Adapter” Hub entry.

How does it work?

With both sets of configurations installed, when a user provides feedback via the web chatbot, a corresponding case will be created in Case Management for onward management. The feedback process supports compliments, complaints, and general feedback.

What is required to work?

The included configuration files need to be installed in a Case Management environment.

The IVA hub package needs to be installed in the IVA environment.  It also needs to be configured to point to the Case Management environment.

What are the Benefits of using it?

  • Enables IVA developers to deliver a working integration with Case Management in a matter of hours.
  • Provides a foundation on which can be expanded for other channels and additional case types.