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Details
  • $attribute.Name Author: Verint
  • $attribute.Name GroupBy: Verint Listings
  • $attribute.Name Product: Speech Analytics
  • $attribute.Name Version: 15.2
  • $attribute.Name Type: Reports
  • $attribute.Name Language: English UK , English US , English US & UK (AQM) , Hebrew , Mandarin , Non-Specific Language , Russian , Spanish , Turkish
  • $attribute.Name Price: Free
  • $attribute.Name Support: Reports
  • $attribute.Name Website: Reports

Category Trending Report for 15.2

Note: Important Speech Analytics collateral can be found in the following link

What does the report present? 

This report presents categories trends.

Who can install this report?

System and WFO administrator with privileges to run scripts in MSSQL.

Installation is compatible with on-premises and Cloud customers with multitenant support.
If you need help installing report, please reach out to Speech.Enablement@verint.com

How does the report look like?

How to install this report?

General guideline on how to install report: WFO version 15.2

After Downloading the report you can find Inside ZIP file more details about installation process

Inside ZIP file

Versions

November 2024 - v3.1 - Includes bug fixes and addresses stability issues.

What are the benefits of using this report?

Using this report, analyst can detect which  categories are trending up or down.

This report can help analyst prioritize which categories to analyze first.