What is it? 

FrontLogix WFM consultancy services help organizations with every aspect of their WFM process, from providing a thorough WFM health check to strategic advice to the WFM application, labor forecasting and scheduling, developing scheduling rules, identifying and implementing best practices, and providing access to tactical WFM knowledge whenever necessary.

How does it work? 

FrontLogix WFM Managed Services as a Subscription are like having an expert workforce management analyst at your disposal, anytime.

FrontLogix’s WFM Health Check is the first step to optimizing your Verint solution. This comprehensive assessment dives deep into how you're currently utilizing your platform. We'll identify areas for improvement and unlock hidden opportunities to streamline your contact center operations and boost efficiency.

FrontLogix WFM managed services also include:

• Setup and configuration
• Management analytics
• Help in labor forecasting and scheduling
• Cost-effective access to experienced WFM experts
• Cost management improvements
• Precise data integration in your WFM system
• Optimization of workforce resources
• Performance monitoring
• Comprehensive reporting

What's required to implement it? 

To implement the FrontLogix WFM Managed Services as a Subscription, customers need Verint’s Workforce Management solution (Verint WFM Pro, Verint WFM Essentials or Verint WFM Enterprise).

What are the benefits of using it?

The use of the FrontLogix WFM services provides the following key benefits: 

• Accelerating business growth with Workforce Management Optimization
• Maximizing Customer Experience across every interaction
• Freeing resources for strategic, high-impact projects
• Reduce training costs by eliminating months of onboarding for in-house WFM staff
• Access expert knowledge and support from day one without lengthy ramp-up times
• Increasing productivity and efficiency
• Improving agent adherence and utilization rates
• Accurate reporting and better forecasting
• Seamless Scalability
• Improved Employee Engagement
• Reduced operational costs through streamlined scheduling
• Optimized ROI through smarter workforce strategies
• Global Reach

How much does it cost?

FrontLogix WFM services cost depends on your needs and the number of agents in your contact center.