What is it?

The Glider Adapter for Channel Automation - Payment allows agents to request secure payments while on a call, or in a web chat, via email, SMS or link, enhancing the efficiency of customer interactions.

What's required?

• Verint Channel Automation
• Glider Customer Account

What are the benefits of using it?

• Secure Phone and Web Chat Payments: Enable agents to securely request payment during a call or in a web chat, whether in-office or remote. This ensures customers never have to verbally share sensitive payment details, while agents focus on delivering excellent service and peace of mind.
• Smarter SMS Payments: Improve efficiency with automated SMS payment requests and reminders, reducing friction in the payment process.
• Automated Email Payments: Foster trust through personalised emails with embedded payment links, streamlining payments while maintaining customer engagement.
• Natively embedded Payment links: Create frictionless and PCI compliant payment experiences using natively embedded and fully branded payments links within web chat environments.

Key Differentiators:

• Unmatched Convenience and Speed: Glider’s intuitive and highly configurable interface ensures rapid deployment and ease of use, enabling agents to handle payment requests quickly and effectively.
• Seamless Integrations: Compatible with major online payment gateways, such as PayPal/Braintree, Stripe, and Real-time payments (RTP) such as PayTo, allowing your customers to pay using their preferred method.

Security Standards:

• Glider ensures that contact centre agents and systems are excluded from the scope of PCI audits, while still maintaining full adherence to the highest industry security standards, including PCI DSS compliance. This guarantees that all payment data is securely handled with advanced encryption protocols, safeguarding sensitive information throughout every transaction.