• Verint Marketplace

    Verint Marketplace

    Get the most from your Verint solutions with these downloadable assets offering the latest innovations—some free, and some available for purchase from our partners.
Details
  • $attribute.Name Author: Verint
  • $attribute.Name GroupBy: Verint Listings
  • $attribute.Name Product: Integration Studio , Interaction Wrap Up Bot
  • $attribute.Name Type: Adapter
  • $attribute.Name Language: English US
  • $attribute.Name Price: Paid
  • $attribute.Name Support: Paid
  • $attribute.Name Website: Paid

Microsoft Adapter for Wrap Up Bot - Add Interaction Summary

What is it? 

The adapter gets a recent Verint call summary and using the interaction’s phone number will search Microsoft CRM to identify the contact, create a call log task and insert the summary of the interaction.

What is required?

  • Verint Interaction Wrap Up Bot
  • Microsoft Dynamics CRM