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Details
  • $attribute.Name Author: Pyze
  • $attribute.Name GroupBy: Partner Listings
  • $attribute.Name Product: Desktop and Process Analytics , Workforce Management
  • $attribute.Name Type: Adapter
  • $attribute.Name Modalities: Screen , Text , Voice
  • $attribute.Name Language: English US
  • $attribute.Name Price: Paid
  • $attribute.Name Support: support@pyze.com
  • $attribute.Name Website: https://www.pyze.com

Pyze Case-Aware Productivity Insights Adapter for Verint Desktop Process Analytics (DPA)

What is it?

The Pyze Adapter for Verint DPA enriches desktop task mining data by tying it to case IDs and providing deeper application-level productivity insights. By seamlessly integrating Pyze’s server-side analytics capabilities with Verint DPA, organizations can unlock granular, case-aware task mining that enables more actionable workforce and process optimization.

How does it work?

Pyze utilizes a lightweight server-side JavaScript plugin integrated directly into business applications, tracking user activities tied to both user IDs and case IDs. This integration enables Pyze to enrich Verint DPA desktop task mining data with case-level context.

Key capabilities include:

  • Bridging Task Mining and Case Context: Pyze connects task mining events from Verint DPA with case IDs to create a complete end-to-end view of user activities within and outside core applications.
  • Application-Level Insights: Gain visibility into workflows across business applications and external systems with granular time-on-task, wait-time, and cycle-time metrics tied to specific cases.
  • Enhanced Analysis: By joining Pyze and DPA data, organizations can identify inefficiencies, detect bottlenecks, and generate case-specific insights for operational improvements.

What is required to work?

To implement the Pyze Adapter for Verint DPA, customers need:

  • Verint Desktop Process Analytics (DPA)
  • Business applications with Pyze’s server-side JavaScript plugin enabled
  • API keys and configuration values for Pyze and Verint DPA

What are the Benefits of using it?

The Pyze Adapter delivers unparalleled value by:

  • Bridging Task Mining and Case Awareness: Unlock insights by linking desktop task mining actions to specific cases for deeper operational visibility.
  • Enhanced Productivity Analytics: Enrich Verint DPA with time-on-task, application transitions, and workflow bottleneck analysis for case-level process mining.
  • Unified Data for Better Decisions: Provide complete, end-to-end data for optimizing workforce management, reducing inefficiencies, and improving customer experiences.
  • Actionable Insights: Drive better outcomes with AI-driven recommendations tailored to optimize processes and workflows.