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Details
  • $attribute.Name Author: Verint
  • $attribute.Name GroupBy: Verint Listings
  • $attribute.Name Product: Channel Automation , Integration Studio
  • $attribute.Name Type: Adapter
  • $attribute.Name Language: English US
  • $attribute.Name Price: Paid
  • $attribute.Name Support: Paid
  • $attribute.Name Website: Paid

Salesforce Adapter for Channel Automation – Customer Look Up

What is it? 

The Salesforce Adapter for Channel Automation enables users to search and retrieve customer details from Salesforce so they are viewable in Channel Automation.  Customers can be associated with Cases and Contacts.  Additional customer data fields that are in Salesforce that are not in Channel Automation can be added to Channel Automation’s customer entity so agents can search for and view them as well.

What's required?

  • Adapter Subscription 
  • Salesforce Enterprise Edition
  • Verint Channel Automation