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Details
  • $attribute.Name Author: Verint
  • $attribute.Name GroupBy: Verint Listings
  • $attribute.Name Product: Integration Studio , Operations Manager
  • $attribute.Name Type: Adapter
  • $attribute.Name Language: English US
  • $attribute.Name Price: Paid
  • $attribute.Name Support: Paid
  • $attribute.Name Website: Paid

Salesforce Adapter for Operations Manager - Send Case Information

What Is It? 

On an event driven basis the adapter retrieves cases from Salesforce and creates a case or updates a case in Operations Manager inserting the associated information (e.g. case ID, contact information, case description).

Within Operations Manager the adapter will…

  • Create cases
  • Update cases
  • Pend and Unpend cases
  • Close cases

The integration is unidirectional Salesforce to Verint Operations Manager.

What Is Required?

  • Adapter Subscription
  • Salesforce Enterprise Edition
  • Verint Operations Manager